Bespoke Cake Design

FAQ

Frequently Asked Questions

 
 

Got a question? Hopefully you’ll find your answer here:

 
 

How far in advance should I order my cake?

April – September are the busiest months for weddings and as we’re a small company we can only take a few bookings for each weekend. Fridays and Saturdays during this period are often booked up a year in advance, so try to reserve your date as early as possible. Holiday weekends throughout the year are always early to be booked, especially Easter weekend and the May and August bank holidays. The style and size of your cakes can be determined closer to the time of your event. For smaller orders, at least two week’s notice would be great and for cupcakes, please allow 24 hours notice or 48 at weekends.

Tell me about the cake consultation

This is part of our wedding service. We can arrange a time convenient for you to discuss your ideas and you can pop along to see us for some tea and cake and a chat. No ideas? Not a problem, we are happy to design something new especially for your big day. We can make a cake to coordinate with your wedding – samples of dresses, flowers and invitations are a great starting point – or you might like to personalise your cake with a design reflecting your interests and character. During this meeting we supply samples of the different flavours of cakes you are interested in having for your wedding so please let us know of any favourites you might have!

I’ve already seen a cake I like – can you make it for me and/or adapt it to match the theme of my wedding?

We are happy to create a similar cake for you, but please remember that all cakes are handmade and will vary in exact finish. We will not copy another designer's work exactly, but happy to use photos for inspiration for your own cake. Colours and size of cake are easily changed if required.

What are your cakes made from?

We only use top quality UK produced butter, sugar, flour and free range eggs. Vegan alternatives are available.

When will my cakes be baked?

All our cakes are baked to order, so please allow at least 3 months notice for fruit cakes. Sponge cakes are usually baked 3 days in advance to allow time for icing and decoration work. Semi naked cakes are made the day before. Cupcakes are baked on the day or the day before you need them and are best eaten up quickly as they taste best when fresh!

May I have more than one flavour for my cake or cupcakes?

Yes, for cakes of more than 1 tier you can mix and match as you like. For cupcakes the minimum order for any single flavour is 12. You can have as many colours and fillings as you wish.

Do you make free-from cakes?

We can make cakes without gluten, dairy and egg – just let us know about any intolerances when placing your order. While all allergens are handled in the kitchen, all free-from cakes are made separately, so please use your own judgement on whether this is suitable for your own allergy. We do not recommend that our cakes are suitable for those with a severe nut allergy as there are nuts present in our kitchen and many of our ingredients state that 'there may be traces of nuts'.

What’s a filled cupcake?

The description says it all really! These are luxury cupcakes, popular for weddings as they are that little bit more special. You might want 100 chocolate cupcakes, but you can mix and match the fillings – chocolate ganache, mocha cream, raspberry or cherry preserve and caramel are all good combinations!

I don’t like fruit cake!

No problem, many couples opt not to have any fruit cake at their wedding at all. You may like to have one tier as a fruit cake to please the more traditional guests, but remember that if you are having a stacked cake, the fruit must be the base tier.

How do I know what size of cake I need?

We’re on hand to help you with this one! Our tiered cakes are approximately 6″ high and bridal slices are usually 1”x1” in fruit cake, or 2” x 1” in sponge.

20-30 servings - single tier or 2 tier cake

30-50 servings - single tier or 2 tier cake

50-120 servings - 3 tier cake

120-170 - 4 tier cake

185-220 - 5 tier cake

220+ - 6 tier cake

For numbers larger than this we recommend the larger base tiers to be dummy cakes and extra cutting cake available to be kept in the kitchen and served along with your display.

How much are your cakes?

That all depends on the size, style, flavour and amount of work required for your cake. As a guideline price, a three tiered sponge cake serving 100 guests would cost from £350. Wedding cupcakes start at £3 each. Please contact us with your requirements and we are happy to give you an idea of cost. Please note that for weddings the price given includes your tasting session and design consultation. There may be a delivery/set up fee depending on the location of your venue.

Where are you?

1/6 Brook Street Studios

60 Brook Street G40 2AB

+447734868081

Do you deliver?

Yes, your cakes will always be personally hand delivered. At the moment small orders are restricted to Glasgow and the surrounding areas. Glasgow delivery for orders is usually just £10. For weddings and large orders (over £250), delivery is £0.45 per mile roundtrip plus hourly rate for further away venues.

Please note we do not charge delivery to WEST Brewery or to House for an Art Lover.

Is a deposit required?

Yes please! For birthday cakes, 50% of the total is required to book the cake. For weddings orders we would appreciate a booking fee of £50 and this reserves your date. Design and size can be confirmed over time as we work together to create your perfect cake on the run up to your wedding. Please note that an enquiry of availability or booking of a tasting does NOT mean your date is saved.

How should I transport my cakes?

If you choose not to have your cake delivered then please note that once the cake has left our premises, it is solely your responsibility. We are not obliged (but will try) to fix or replace any cake that has been damaged in transit or by staff/over excited friends and family/pets at your venue.

Please follow these guidelines:

  • Always transport cake boxes in a level position.
  • Avoid bumps and holes in the road as much as you can.
  • Do not make sharp turns or sudden stops.
  • Ensure your cake cannot slide around.
  • Never hold boxes.

We are not responsible for cakes once they are out of our hands. This includes cakes collected and set up by customers, and any damage to cakes caused after we have safely delivered and set up at a venue. There are no exceptions to this and we will not refund any cakes that have been damaged or improperly stored by others.

How should I store my cakes?

ROOM TEMPERATURE. Never put fondant cakes in the fridge as they will become sticky and decorations may collapse.

Buttercream cakes MAY be refrigerated in hot weather, but remove at least 1-2 hours before serving to allow to come up to room temperature. Do not try to cut a solid, just-out-the-fridge sponge cake - any chocolate on it will have set hard, the buttercream will be solid and the sponge layers may come apart from the too-cold filling. You have been warned!

Once your cake is cut, it is best kept in an airtight tin and should keep well for approximately 1 week. Cupcakes should also be kept in an airtight tin and are best eaten within a few days. Cut cakes must never be stored uncovered in the fridge as the sponge will dry out and absorb smells from any neighbouring foods.

Your cakes will be suitable for freezing for up to 3 months.

Do you provide cake stands?

We have cupcake stands and pedastal cake stands that are available to hire at a cost of £30 + £100 refundable deposit. Log slices are available at £10 + £50 refundable deposit. We only hire cake stands out if you are also buying a cake from us and all cake stands must be returned within four days of your event in order to receive your deposit back. Please refer to the T&Cs for further information.

Questions or concerns?

We work very hard to make sure your cake is perfect, but we’re human and mistakes can happen! If there’s a colour to be a changed, or a misspelling of a name, or you wanted extra flowers, please just tell us! Most aesthetic changes can be made in time for your celebration. Please allow us this opportunity.

We take great care and pride in our work, but in the rare event that you are dissatisfied with your purchase, please notify us within 24 hours of receipt of your cake. Due to the extremely perishable nature of the product we must be made aware of any issues as soon as possible and the cake should be returned to us. Issues brought to our attention after 24 hours cannot be effectively judged and to ensure that we can assess any problem accurately this time frame is non-negotiable.